Trainee Care Manager

Job Introduction

Job description

First Option Healthcare are looking to add to our vibrant and rapidly growing team! We are providing complex care and making a difference to so many families in the community.

We are recruiting for a Trainee Care Manager to work within our Care Management Team based at our Head Office in South London (East Croydon). 

Benefits:

• Ongoing Career development
• £29,000 per annum
• 23 days holiday plus an additional day for your birthday
• Competitive pension scheme
• Excellent supporting network.
• Employee assistance program
• Contributory pension
• Plus much much more!

Skills required for this role:

• Excellent communication skills
• Computer literate, able to prioritise and deliver results
• Strong organisational skills, including risk management
• Able to work well under pressure & able to problem solve
• Team player, able to work well within a team environment

Responsibilities:

• Create and maintain care rotas, ensuring all shifts are covered in allocated packages.
• Reallocate shifts when candidates are absent, ensuring any changes are communicated to both the client and management team.
• Manage client and candidate relationships by providing effective customer care
• Assist colleagues within the team as and when required to ensure the smooth running of their packages
• Monitor staffing levels on each package and provide clients with new candidates as and when required through proactive recruitment and from an existing internal database
• Provide excellent levels of customer service, including weekly client courtesy calls, client visits and dealing with any queries or concerns
• Build & maintain candidate relationships
• Conduct quarterly supervisions with candidates to identify areas of concern and improvements
• Assist the recruitment and compliance teams with candidate registration and ongoing compliance (right to work, DBS checks, mandatory training)
• Handle any non-clinical complaints/incidents by conducting investigations
• Working with the Clinical department to identify training needs for candidates.
• Attending monthly client visits and other professional meetings as required.
• Produce monthly reports for clients and the management team.
• Complete relevant administrative duties such as updating the CRM system.
• Uphold the fundamental CQC standards of care at all times.
• Update NHS CCG’s and other health professionals monthly with the progress of packages.

Qualifications:

• No specific qualification required; the role will consider candidates who’ve not worked within this environment previously. But the right candidate needs to be a good communicator, team player, well organised and able to problem solve

Unfortunately, we do not offer sponsorship for overseas candidates.

INDJ